Terms & Conditions

terms and conditions

Quotation – The proposed fee on our written written quotations are valid for a period of 30 days.  allowing us to carry out work following a written quotation is an acceptance of these terms and conditions. Service – The fee quoted for gutter unblocking is for our attempt to unblock the gutter and remove the blockage.  Should we be unable to remove the blockage the full fee will still be due for payment. We are only responsible for the cleaning set out in our quotation and not for the overall responsibility of ensuring that water will flow correctly from the property or for the prevention of damp or leeks from the gutters or any other problems, as other factors can result in your gutter not working correctly.  Similarly, fees for the external cleaning of gutters, fascias and soffits are based on our systematic process of cleaning the afore mentioned.  Should this systematic process fail to remove some stains or marks the the full fee will still be due. If the gutter fascia soffit or bracket breaks during cleaning due to wear and tear then Dirty Marks Cleaning Services will not be liable for replacement.  Should Dirty Marks Cleaning Services be responsible for any damage occurring to any part of your property, the client will be responsible for the claim or the excess amount on our public liability (which ever is less), minus the amount quoted for the particular service for which we are attending. If the purpose of the attendance at the clients property is for the purpose of a free quotation then the amount for the service for which were are attending would be zero.eg. Dirty Marks insurance excess is £100.00, Claim £30.00 purpose of visit is window cleaning quoted at £20.00 then the client will pay £10.00 and Dirty Marks Cleaning services will pay £20.00 eg(2) Claim £500.00 purpose of visit gutter clean at £120.00 client pays zero excess.  Dirty Marks Cleaning Services pay £100.00 Dirty Marks Cleaning Services insurers pay £400.00.Payment for service – Payment for service should be made on receipt of invoice.  Cancellation / Downgrade of Service – The cancelation period is one calendar month.  For repeat services this will be one calendar month or the same period of the repeat service (which ever is less).  ie services repeating every two weeks have a cancellation period of two weeks, services repeating weekly will have a cancellation period of one week.  We reserve the right to request full payment should cancellation be made less than the cancelation period.  Any deposit for cancelation or rescheduled work will not be refunded. Formal complaints may be made in the first instance in person, by telephone, email or in writing to Dirty Marks Cleaning Services 101 Dixons Green Road, Dudley, West Midlands, DY2 8DJ.