terms and conditions
Quotation – The proposed fee on our written written quotations are valid for a period of 30 days. allowing us to carry out work following a written quotation is an acceptance of these terms and conditions.
Service – The fee quoted for gutter unblocking is for our attempt to unblock the gutter and remove the blockage. Should we be unable to remove the blockage the full fee will still be due for payment. We are only responsible for the cleaning set out in our quotation and not for the overall responsibility of ensuring that water will flow correctly from the property or for the prevention of damp or leeks from the gutters or any other problems, as other factors can result in your gutter not working correctly. Similarly, fees for the external cleaning of gutters, fascias and soffits are based on our systematic process of cleaning the afore mentioned. Should this systematic process fail to remove some stains or marks the the full fee will still be due. If the gutter fascia soffit or bracket breaks during cleaning due to wear and tear then Dirty Marks Cleaning Services will not be liable for replacement.
Payment for service – Payment for service should be made on receipt of invoice. Cancellation / Downgrade of Service – The cancelation period is one calendar month. For repeat services this will be one calendar month or the same period of the repeat service (which ever is less). ie services repeating every two weeks have a cancellation period of two weeks, services repeating weekly will have a cancellation period of one week. We reserve the right to request full payment should cancellation be made less than the cancelation period. Any deposit for cancelation or rescheduled work will not be refunded.
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
